Telephonetics VIP
 

Why does speech matter to me?

Fewer resources and increasing demand to meet central government targets leaves local government under more pressure than ever to deliver better service to its customers and stakeholders.

Our long history of working within the Public Sector has enabled Telephonetics VIP to provide a range of voice technology applications which are tailored to your specific needs and help your organisation to make the most of available resources, reduce costs and improve customer service.

Automation Agents

Our Automation Agents are professional, consistent and available 24/7 (should you require them to be). This raised level of customer service reduces the need for staff to be taking those high volume calls which are simple and transactional such as; taking payments, recording requests for information, reporting missed services and reminding customers of appointments or key dates in their calendar.

Contact Centre

Meeting the Challenge for the Public Sector Contact Centre

Core Benefits of Telephonetics VIP - all the benefits of live people with none of the drawbacks

  • Protects initial telephony investment by leveraging existing infrastructure
  • Scalable depending on needs due to multi application platform
  • Reduces administration costs by performing multiple skills within an Automation Agent
  • Streamlines processes and allows access to services 24/7
  • Aims to reduce avoidable contact

SEMAP Logo

Multiple Solutions for Individual Needs

Telephonetics VIP solutions are based on SEMAP+ (Speech Enabled Multiple Application Platform) which enables the hosting of multiple solutions concurrently on the same platform. You may find that your customers grow increasingly dependent on Automation Agents to handle their calls and so demand grows, promoting the need for additional agents or skills.

By investing in SEMAP+, you can run all your solutions on one reliable platform, housed within your businesses IT/ICT suite. Existing SEMAP customers are also able to upgrade to the SEMAP+ platform to realise the benefits and secure the future development of solutions.

Find Out More…

  • Streamline your call handling service. Reduce avoidable contact with ContactPortal® our automated call routing solution that ensures callers speak to the relevant person or department as quickly as possible without waiting on hold.
  • Ensure your call answering service operates in the event of an emergency. Business Continuity minimises disruption to your services and ensures staff can still communicate with each other, suppliers and customers even if your buildings are in-accessible.
  • Ensure effective delivery of time critical alerts. Deliver your outbound messages quickly and consistently. Confirmer provides both effective outbound messaging and response monitoring for both emergency and non-emergency situations.
  • Allow your staff to keep track of their messages, wherever they are. Managing messages – voicemails, emails, faxes and texts – is now part of business life, yet sometimes systems make it far too complicated to keep on top of things. Messenger+ allows you to access and manage your messages anywhere, anytime through multiple channels.
  • Allow your staff to be contacted on their single number wherever they are. Never miss an important call again. Mobility provides you with one number for callers to reach you at any location including in the office, off–site, on the road or even at home.
  • Remind people that they have an appointment or event in the near future. Non-attendance to appointments is a huge cost to organisations every year. The automated appointment reminders provided by Remind+ have been proven to increase attendance rates.
  • Reduce the amount of resources needed to annually update the electoral register. Voter Registration not only reduces the administration required to update the electoral register for local authorities but also reduces costs.

Telephonetics VIP SolutionCare® - For Total Peace Of Mind

Telephonetics VIP understands that speech recognition and voice automation solutions implemented to meet growing demands for customer service and information flow are mission critical. We believe in offering our valued customers a reliable and flexible support service to meet individual requirements from training and professional services to ongoing customer support.

For more details please call 01442 242 242 and say “Sales".

Latest Telephonetics VIP Speech Matters Newsletter now available: Click Here